Terms & Conditions
Version April 2026 — Office Furniture SA (Pty) Ltd, a Deskworx Company
These Terms and Conditions govern all rental agreements between Office Furniture SA (Pty) Ltd (the Company) and the Client. By submitting a rental application or taking delivery of any equipment, you agree to be bound by these terms in their entirety.
1. Definitions
Rental Agreement — the signed order form, online acceptance, or quotation accepted by the Client, incorporating these Terms.
Equipment — all furniture, fittings, and accessories supplied under a Rental Agreement.
Rental Period — the agreed minimum term (12, 24, 36 or 60 months) commencing on the Delivery Date.
Delivery Date — the date on which the Equipment is delivered to and accepted at the Delivery Address.
Monthly Rental — the monthly amount payable, inclusive of VAT at the prevailing rate.
Buyout Price — the purchase price available to the Client at the end of the Rental Period.
Normal Business Hours — Monday to Friday, 08:00–17:00, excluding South African public holidays.
2. Rental Agreement and Term
2.1 Formation
A binding Rental Agreement is formed when (a) the Client submits a signed order form or accepts a quotation in writing or electronically, and (b) the Company confirms acceptance in writing. No Agreement is binding until confirmed by the Company.
2.2 Minimum Rental Period
The Client commits to the Rental Period selected at the time of application (12, 24, 36 or 60 months). The Rental Period is a minimum fixed term. Early termination is subject to the cancellation provisions in Clause 7.
2.3 Renewal
Unless either party gives written notice of termination at least 30 days before the end of the Rental Period, the Agreement will automatically renew on a month-to-month basis. Either party may terminate a month-to-month renewal with 30 days' written notice.
3. Payment Terms
3.1 Monthly Rental
Monthly Rental payments are due on the 1st of each calendar month, in advance, via debit order or EFT. The first payment is due on or before the Delivery Date.
3.2 Debit Order Authority
By completing a rental application, the Client authorises the Company to collect Monthly Rental payments by debit order from the nominated bank account.
3.3 Returned Debit Orders
A returned or dishonoured debit order attracts a handling fee of R250 (incl. VAT) per occurrence. Repeated dishonoured debit orders may result in suspension of the rental arrangement.
3.4 Late Payment Interest
Amounts outstanding after the due date attract interest at the prime lending rate plus 3% per annum, calculated daily and compounded monthly.
3.5 Annual Price Escalation
The Company reserves the right to adjust the Monthly Rental annually by a maximum of CPI (Statistics South Africa) plus 2%. 30 days' written notice will be provided.
3.6 VAT
All amounts quoted include VAT at the prevailing rate. Should the VAT rate change during the Rental Period, the Monthly Rental will be adjusted accordingly.
4. Delivery
4.1 Delivery Scope
Standard delivery includes transportation to the ground floor or nearest accessible area, basic assembly and placement, and removal of packaging materials. Additional charges apply for upper floors, buildings without lift access, or restricted sites.
4.2 Delivery Dates
Delivery dates are estimates only and are not guaranteed. The Company shall not be liable for any loss arising from delays caused by circumstances beyond its reasonable control.
4.3 Delivery Area
Standard delivery is available within major South African metropolitan areas including Johannesburg, Pretoria, Cape Town, Durban, and Port Elizabeth. Outlying areas may attract additional charges.
4.4 Access and Readiness
The Client must ensure the Delivery Address is accessible with an authorised representative present. A failed delivery fee and re-delivery charge applies if delivery cannot be completed due to the Client's failure to comply.
4.5 Acceptance and Inspection
The Client must inspect all Equipment at delivery and note any visible damage before signing. Signing constitutes acceptance in good condition. Claims for damage not noted at delivery will not be accepted.
4.6 Risk
Risk passes to the Client upon delivery. The Client is responsible for insuring the Equipment from the Delivery Date.
5. Ownership and Title
The Equipment remains the sole property of the Company at all times. Nothing in this Agreement transfers ownership or any proprietary interest to the Client. The Client may not sell, transfer, sublet, pledge, or encumber the Equipment in any way.
6. Use and Care of Equipment
6.1 Permitted Use
The Client shall use the Equipment solely for its intended purpose in a normal office environment.
6.2 Prohibited Acts
The Client shall not modify or deface the Equipment; remove any labels or serial numbers; relocate the Equipment without prior written consent; or allow third party use without the Company's prior consent.
6.3 Maintenance
The Company will carry out repairs arising from fair wear and tear at no cost, provided damage was not caused by misuse, negligence, or accident.
6.4 Damage
The Client is liable for the cost of repairing or replacing Equipment damaged beyond normal fair wear and tear.
7. Cancellation
Cancellation during the minimum term incurs significant charges. Please read this section carefully before signing.
7.1 Early Cancellation Charges
Within the first 6 months: 100% of the remaining Monthly Rental payments for the full Rental Period, plus a collection cost.
Months 7–12: 75% of the remaining Monthly Rental payments for the balance of the Rental Period, plus a collection fee.
After month 12 (for 24, 36 or 60-month agreements): 50% of the remaining Monthly Rental payments for the balance of the Rental Period, plus a collection fee.
Cancellation charges are due and payable within 30 days of the cancellation notice date.
7.2 Written Notice Required
All cancellation requests must be submitted in writing (email or registered letter). Verbal cancellations will not be accepted. The cancellation takes effect on the date the written notice is received by the Company.
7.3 Return of Equipment on Cancellation
Upon cancellation, the Client must return the Equipment in good condition within 5 business days. Daily rental charges continue to accrue if Equipment is not returned in time.
7.4 Condition on Return
Equipment returned in a condition beyond normal fair wear and tear will be assessed and the Client charged for repair or replacement. A condition report will be provided within 5 business days.
7.5 Cancellation by the Company
The Company may cancel immediately, without liability, if: the Client fails to pay within 7 days of written notice; the Client breaches any material term and fails to remedy within 14 days; the Client enters liquidation or business rescue; or the Client provided false information in the rental application.
8. End of Term and Buyout Option
8.1 Options at End of Term
At least 60 days before the end of the Minimum Rental Period, the Company will notify the Client of three options: (1) purchase the Equipment at the applicable Buyout Price; (2) renew the Rental Agreement; or (3) return the Equipment.
8.2 Buyout Price
Buyout Prices are set out in the Company's Buyout Schedule (available in the client portal and on request). All prices are inclusive of VAT and are fixed at the commencement of the Rental Period.
8.3 Return at End of Term
If the Client elects to return, at least 30 days' written notice must be given. The Company will arrange collection at no charge where notice has been given correctly.
9. Insurance
From the Delivery Date, the Client must maintain comprehensive insurance cover for the Equipment at full replacement value, with the Company noted as an interested party. The Client must notify the Company immediately of any loss, theft, or significant damage.
10. Credit and Financial Assessment
10.1 Application
All rental applications are subject to credit and financial assessment. The Company reserves the right to decline any application at its sole discretion without providing reasons.
10.2 Information Accuracy
The Client warrants that all financial information provided is accurate, complete, and not misleading. Any material misrepresentation entitles the Company to cancel the Rental Agreement immediately.
10.3 Credit Bureau
The Client consents to the Company conducting credit bureau enquiries in accordance with the National Credit Act 34 of 2005.
10.4 AI-Assisted Assessment
The Company may use automated or AI-assisted tools to assist with credit scoring. Final decisions remain subject to human review.
11. Limitation of Liability
The Company's total aggregate liability shall not exceed the total Monthly Rental payments made in the 12 months preceding the event giving rise to the claim.
The Company shall not be liable for any indirect, consequential, special, or punitive loss or damage.
The Company does not warrant that the Equipment is fit for any particular purpose other than normal office use.
12. Indemnity
The Client indemnifies and holds harmless the Company from any claims arising from the Client's use or misuse of the Equipment, any injury or damage caused whilst the Equipment is in the Client's possession, or any breach by the Client of this Agreement.
13. Force Majeure
Neither party shall be liable for failure or delay caused by circumstances beyond its reasonable control. If a force majeure event continues for more than 60 days, either party may terminate the Agreement on 14 days' written notice without penalty.
14. Confidentiality and Data Protection
The Company will handle the Client's personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). The Client consents to the Company processing personal information for the purposes of administering the rental agreement and credit assessment.
15. Dispute Resolution
Disputes shall be resolved first by good-faith negotiation within 10 business days. If unsuccessful, either party may refer to mediation under the AFSA rules. If mediation fails, either party may pursue the matter in the South Gauteng High Court. The Client consents to such jurisdiction.
16. Governing Law
This Agreement is governed by the laws of the Republic of South Africa. The Consumer Protection Act 68 of 2008 and the National Credit Act 34 of 2005 apply where applicable.
17. General Provisions
17.1 Entire Agreement
This Agreement supersedes all prior negotiations, representations, and agreements.
17.2 Amendments
No amendment is valid unless made in writing and signed by authorised representatives of both parties.
17.3 Waiver
A failure or delay in exercising any right does not constitute a waiver of that right.
17.4 Severability
If any provision is found to be unlawful, it shall be severed and the remaining provisions remain in full force.
17.5 Assignment
The Client may not assign any rights or obligations without the Company's prior written consent.
17.6 Notices
All notices must be in writing and delivered by email (with read receipt), registered post, or hand delivery. Email notices are deemed received on the next business day after sending.
18. Contact Details
Office Furniture SA (Pty) Ltd — A Deskworx Company
Website: www.officefurnituresa.co.za
